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The Future of Work!
Session CD3, Monday, February 11, 2019
Sam Hanna, Executive in Residence & Associate Dean, American University
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Sam Hanna, MBA CISA CBCP CRISC
Has no real or apparent conflicts of interest to report.
Conflict of Interest
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• Why are we having this conversation?
• What are the drivers impacting The Future of Work?
• What should organizations be thinking about?
• How can the workforce prepare?
• What are some of the tools and techniques to enable
success?
• Mindset and the plan ahead.
Agenda
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• Increase awareness of the current and future state of work
• Discuss the existing tools, styles and techniques needed to cope,
lean in and lead
• Define and develop key action steps to enable success on this
journey
Learning Objectives
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The Convergence
of people, process
and technologies is
creating
opportunities for
extreme advances
for the human race
Why is this important?
Genomics
Artificial
Intelligence
Informatics
& Analytics
Machine
Learning
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Growth in Genomics
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Drowning in Data
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• What are the business,
process, technology, and
patient requirements?
• Do we have the skills
needed to make the
leap?
The Future Landscape
Electronic Health
Records
Artificial
Intelligence
Predictive
Analytics
Machine Learning
Wearables
Internet of Things
Connected
Devices
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In order to make a difference, we must
consider the following:
Convergence
Ownership
Constant
Innovation
Accountability
Continuous
Learning
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Use the data you have. Understand supply and demand gaps across the breadth of
clinical activities and how these gaps will influence care models.
Lean into technology. Find ways to welcome artificial intelligence and self-service that
addresses workforce gaps.
Optimize for efficiency. Digitize your workforce. Raise productivity through process
design, standardization, and specialization.
Be deliberate about the shape of your future workforce. Define your posture toward new
models of care. Explicitly hire and train for new roles.
Invest to attract key digital talent. Don’t ignore digital skills. Invest to attract and retain
talent. Segment the workforce to identify key technology worth competing for.
What do employers need to do?
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Mindset in Action – What you need to
do
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• C ollaborative
• O bjective
• O ptimized
• P urposeful
• E fficient
• R esponsive
The COOPER Principle ®
Innovation
Collaborative
Objective
Optimized
Purposeful
Efficient
Responsive
Genomics
Artificial
Intelligence
Informatics &
Analytics
Machine
Learning
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The Innovation Journey
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Where do we go from here?
Put some skin in the game
Shape the product together
Cheer for your own team
Think like a user
Learn to live with ‘good enough’
Broaden the mandate
