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Use the data you have. Understand supply and demand gaps across the breadth of
clinical activities and how these gaps will influence care models.
Lean into technology. Find ways to welcome artificial intelligence and self-service that
addresses workforce gaps.
Optimize for efficiency. Digitize your workforce. Raise productivity through process
design, standardization, and specialization.
Be deliberate about the shape of your future workforce. Define your posture toward new
models of care. Explicitly hire and train for new roles.
Invest to attract key digital talent. Don’t ignore digital skills. Invest to attract and retain
talent. Segment the workforce to identify key technology worth competing for.
What do employers need to do?